Extra experiences FAQs and T&Cs

• A valid festival ticket is required to participate in extra experiences.
• Experiences are non-refundable and non-exchangeable, unless the event is canceled.
• Experiences are only confirmed at checkout.
• Arrive 10 minutes before the start time; latecomers will not be allowed.
• Experiences are held for 20 minutes; after that tickets are subject to resale and will be cancelled without refund.
• No prior experience needed, but participants must be in good health and fit for some activities.
• Dress appropriately and bring a change of clothes if your experience may get you wet.
• Bring water and snacks, but avoid valuables.
• Notify us if you have a medical condition or recent injury; we may refuse admission or modify the experience for safety.
• Participation is at your own risk.
• Age and height restrictions may apply; it's your responsibility to comply.
• Experiences take place in all weather conditions if deemed safe.
• We operate a zero tolerance policy towards alcohol/drug use. Anyone deemed under the influence and/or at risk of injury will not be allowed to participate.
• The operator reserves the right to refuse entry at its discretion.
• Check-in location varies by experience—review details before attending.
• Experiences may be cancelled by the operator at any time without refund or exchange.
• To access the experience, show your lead booker’s photo ID.

• We do not offer refunds on extra experiences.
• We cannot change the time or day of your experience.
• You can try exchanging pre-booked experiences at the festival at our Info Tent swapping tree. This is an entirely self-run option, whereby people can leave notes outlining either what they are trying to sell / would like to buy, along with a phone number so that others can contact them if this is of any interest.
• Alternatively, you can give away an experience you no longer want. If you do this, make sure you pass on the confirmation email, a letter of authorisation and a copy of the booker's I.D. so the new owner can check in to the experience at the festival.

Please first check your junk folder to ensure your order confirmation isn't there. If you have an account with us you can also login to check your orders there. If your order confirmation still isn't there, please contact us.

Your Wilderness account shows your extra experience bookings only, if you'd like to view your festival ticket or accommodation order you will need to do this via your relevant ticket vendor.

You will only be able to see extra experiences booked for the current year. If you need to create a new account visit https://www.wildernessfestival.com/accounts/signup/

If you're having issues accessing your Wilderness account, please follow the below steps:

1. First of all, please try to reset your password by visiting https://www.wildernessfestival.com/accounts/password-reset/
2. If the password reset page returns an error message which says "No user found with that email address", then you most likely do not have an account with us. Either because you haven't yet set one up (see the note above about new accounts for 2023) or because when you set it up you accidentally input the wrong email address.
3. New users need to activate their account using a link that will be sent via email. If you cannot see this email, please check your junk folder first. It will be sent from info@wildernessfestival.com with the subject "Wilderness account activation"
4. If you can't find that email, or if the activation link has expired then contact us and we'll send you a new one.

• Create a Wilderness account to save time at checkout.
• If you don’t have an account, you can sign up at checkout or as a guest and register later; orders will be visible with the same email.
• A confirmation email will be sent for successful bookings; check junk/spam if not received. If still not received, contact us.
• Only the current year's extra experience orders appear in your account.
• Use your Wilderness account for extra experiences only; view festival ticket orders through your ticket vendor.
• Group bookings must arrive together.
• Bring the lead booker’s ID to check in.

10 experience tickets can be added to the basket at once, then you can return to the booking page and add more or add other experiences, to check out more than 10 in one transaction.

• To access your booking, you must have a copy of the lead booker’s photo I.D.
• Group bookings must arrive together.
• Some experiences, particularly Outdoor Activities and some Wellbeing Classes, may require additional equipment and/or certain clothing or for you to fill in a pre-arrival information form. Usually, if this is applicable, you can find this info on the experience’s website page and you will be sent a pre-arrival email reminder.

• Some experiences may have age, height and other restrictions. Please read all the information on the experience’s page before booking to make sure that you or the person you’re booking for, are within these restrictions, as refunds and exchanges will not be available.
• You can check the individual website page of every activity for all the info you need.
• If you still have questions, contact us or head to the Info Tent at the festival.

If you haven’t received a confirmation email but the payment has gone out, please:

• First, check your junk folder in case the email has gone there
• If you still cannot locate your confirmation email, contact us with details of what you were trying to book, including the experience and lead booker name & email

Often this occurs because there was an error in your email when it was entered. hence why you haven’t received it – in this instance, we can update the email address and resend your order confirmation.

Your Wilderness account is for extra experience bookings ONLY. So you will not be able to see any festival ticket/accommodation bookings you have made in this account.

If your order is showing up as ‘Pending Payment’. This means that something in your payment details was entered incorrectly, often this can be a postcode or card number. This means your order has not been processed, and you will not have received a confirmation email.

If you would still like to book this item, ensure you have no confirmation email/no payment has gone out and restart the booking process, ensuring all your payment details are 100% correct before booking.

If you've booked an extra experience in advance, all you need is a copy of the lead booker's I.D. to check-in. Group bookings must arrive together.

If you have any questions about your experience(s), head over to The Info Tent, where there will also be a self-run ‘swapping tree’ for anyone trying to sell or buy extra experiences.

A lot of our experiences sell out in advance of the show. If experiences are not sold out, you will be able to book them up to 15 minutes before the session via the website. There will also be staff at The Info Tent and Sanctuary Reception who can help you book if you’re having any issues or if it’s past the 15-minute pre-booking window.

Unless you are notified in advance via email, experiences will go ahead, come rain or shine! For the forest feast, we even have a beautiful woodland canopy to ensure you'll still be able to enjoy this amazing experience in the heart of the Wychwood forest.

Unless your experience is cancelled by the Event, refunds will not be given if you choose not to attend because of inclement weather.

For any outdoor experiences outside of the arena, unless specified otherwise on the individual booking page, please meet 15 minutes before the designated start time at the Wilderness Meeting Point, where you will be met and guided to your experience.

• Meet 20 minutes before the designated start time at the Wellbeing in the Wild Meeting Point, located next to the Sanctuary Reception. Your teacher will then accompany you to the relevant location for your session.
• In adverse weather conditions, please still head to the Wellbeing in the Wild Meeting Point, as most sessions will still go ahead come rain or shine. Any sessions that cannot go ahead will be automatically refunded within 2 weeks post-festival. We do not offer refunds if you decide not to join a session that still goes ahead.

Unfortunately customers are not permitted to bring their own paddleboards and inflatables for use on the lakes.

See our feasting experience FAQs HERE