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Charity Concierge Trolley & Wagon Hire Terms and Conditions

1 - Introduction These Terms and Conditions (“T&Cs”) govern the use of the Trolley & Wagon Hire Service (“Service”) provided by Charity Concierge, a service managed by Child.org and Festival Republic. By hiring a trolley or wagon, you agree to comply with these T&Cs.

2 - Service Hours, Locations and Availability The Charity Concierge Trolley & Wagon Hire Service is available during the following hours:

  • Thursday & Friday: 9:00 am - 10:00 pm
  • Saturday: 10:00 am - 2:00 pm
  • Sunday: 10:00 am - 6:00 pm
  • Monday: 7:30 am - 12:00 pm

Trolleys can be hired from designated locations in the Family, General, and Boutique car parks on a first-come, first-served basis, subject to availability. You can pre-book wagons for the weekend (please see section 5).

3 - Rental Pricing

  • Trolley: £10 per hour or £50 per weekend
  • Wagon: £80 per weekend

4 - Security Deposit: Trolley A £100 trolley security deposit is required at the time of rental. This deposit covers potential loss, theft, or damage of the trolley/wagon during the hire period. Upon returning the trolley, the hire duration will be calculated and deducted from the deposit. The remaining balance will be refunded to the original payment method. Refunds may take up to 10 working days.

The full deposit will not be refunded in the following circumstances:

  • If the trolley/wagon is lost or stolen while under your hire.
  • If the trolley/wagon is returned damaged or broken.
  • If a pre-booked wagon is not cancelled within 14 days of the festival start date.

5 - Pre-booking You can pre-book a wagon for the weekend via our online booking system. Pre-booked wagons are £80 for the weekend. At the time of booking, you will be required to provide your first and last name, email address, collection day and location and £80 payment. You will be required to pay a £50 deposit on picking up the pre-booked wagon which will be refunded once the wagon is returned at the end of the festival. Please see section 4 on deposits. Pre-booked rentals are subject to cancellation policies as detailed below.

6 - Cancellation and Refunds

  • Pre-booked wagons can be cancelled for a full refund up to 14 days before the start of the festival. Cancellations made after this period are non-refundable. To cancel the booking, customers must email hello@charityconcierge.org with details of original booking.
  • If the trolley/wagon is lost or stolen, the security deposit may not be refunded.
  • If the trolley/wagon is returned damaged, the deposit may be partially or fully withheld, depending on the extent of the damage.

7 - Collection and Return

  • Collection: Upon arrival at the festival, trollies can be hired at one of the Charity Concierge Trolley Hubs located in the Family, General, or Boutique car parks. You will be required to provide your first and last name, email address, contact number, rental type (i.e wagon), collection day, time and location and finally a £100 security deposit. If the customer has pre-booked, the team will already have these details and you will only be required to pay a £50 deposit.
  • Return: Trolleys and wagons must be returned to the same location where they were collected during the service opening hours. If returned late or damaged, additional charges may apply.

8 - Usage Guidelines

  • Trolleys and wagons are not toys and should only be used for transportation purposes.
  • Children may only be transported in wagons at the user’s own risk. The hirer is responsible for the safety and well-being of children while using the service.
  • Please ensure that trolleys and wagons are returned in the condition they were received. Any damage or loss may result in losing the security deposit.

9 - Liability

  • The hirer responsible for any injuries or accidents that occur while using the trolley/wagon.
  • The hirer is responsible for any personal belongings that are lost, stolen, or damaged while in the trolley or wagon.

10 - Contact Information For any queries regarding the service or these T&Cs, please contact us.

By hiring a trolley or wagon at Wilderness Festival, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.